About The Role
An exciting opportunity has arisen to join Aston University as a Business Hub Receptionist, providing a welcoming and professional service at a space designed to support innovative start-ups and growing businesses.
Based at Aston Business Hub on Woodcock Street, you will be the first point of contact for tenants, visitors, staff, and students. The Hub will accommodate up to 100 entrepreneurial businesses working in areas including artificial intelligence, digital systems, and data science, connecting them with the University’s expertise and facilities.
Key Duties & Responsibilities
- Deliver exceptional customer service as the initial point of contact for the Business Hub.
- Manage telephone and email enquiries efficiently and professionally.
- Arrange visitor bookings and issue security access passes.
- Help tenants connect with relevant University colleagues, departments, and resources.
- Undertake initial security ID checks and ensure proper visitor registration procedures.
- Report facilities or maintenance faults and keep reception area neat and welcoming.
- Work collaboratively within a small team, offering flexible cover across other University sites when required.
Requirements & Experience
- Education: Good general education to GCSE level or equivalent qualification.
- Experience: Proven reception or administrative experience with strong customer service orientation.
- Skills: Excellent interpersonal and communication skills, confidence using Microsoft Office applications, and a professional telephone manner.
- Attributes: Ability to work independently and collaboratively, handle challenging situations calmly, and maintain high standards of confidentiality and security.
- Advantageous Requirements: Customer service qualification, experience supporting small businesses or working in higher education, and familiarity with a PC-based switchboard.
Benefits & Rewards at Aston University
- Vibrant campus located in Birmingham city centre with excellent bus and train transport links.
- Excellent training, continuous personal development, and learning opportunities.
- Generous annual leave scheme featuring 25 days bookable leave per year plus bank holidays.
- Everyday discounts across a wide range of activities, leisure, and national retailers.
- Great family-friendly policies and modern workplace support structures.
- On-site gym and swimming pool facilities with discounted staff membership options available.
Visa Eligibility & Shortlisting Information
- Visa Status: This role does not meet the eligibility criteria for new applicants under the UK Skilled Worker visa route.
- Anonymous Shortlisting: Aston University carries out anonymous shortlisting as part of its equality, diversity, and inclusion commitment. Personal details such as name and address will not be disclosed to the shortlisting panel, and CVs will not be considered during shortlisting.
How to Apply
Applications must be submitted online before 23:59 hours GMT on Monday 09 November 2026. Interviews are scheduled for Monday 23 November 2026. Reference: 1447-26.